Travel Alert: Covid-19

for guests on scheduled departures in 2020


*UPDATE 25th Aug 2020

The COVID-19 pandemic continues to affect countries differently. Challenges to any international travel at this time may include mandatory quarantines, travel restrictions, and closed borders. Foreign governments may implement restrictions with little notice, even in destinations that were previously low risk. If you choose to travel internationally, your trip may be severely disrupted. Reconsider travel to Croatia due to COVID-19.

The Centers for Disease Control and Prevention (CDC) has issued a Level 3 Travel Health Notice for the Croatia due to COVID-19. Croatia has resumed most transportation options, (including airport operations and re-opening of borders) and business operations (including day cares and schools). Other improved conditions have been reported within Croatia. Visit the Embassy’s COVID-19 page for more information on COVID-19 in Croatia.

Wearing protective masks is mandatory throughout the country in public transportation, medical facilities, shops, malls, salons, and businesses where face-to-face contact is required (ex. banks and post offices). For more information on the latest measures, please visit the Croatian Government’s COVID website. 

PLEASE NOTE  This Travel alert: Covid-19 is for guests on scheduled departures in 2020.
Don’t cancel, postpone your travel.

We all find ourselves in a difficult situation these days. Let’s all be disciplined and listen to the experts to get rid of the virus and get on with our normal lives as soon as possible. Now we all need the strength and patience to overcome this situation. Take care of yourself and others, stay healthy. We hope you and your loved ones are well.

Despite the emergency, we are still available via email and phone for all information.

Recommendations and instructions: Travel Alert: Covid-19

Recommendations and instructions of the Croatian Institute of Public Health for Croatian and foreign nationals who are crossing the state border and entering the Republic of Croatia.

We invite you to use this tool that provides updates and information on the RE-OPENING of the EU. You can follow the link and choose the country you are planning on traveling to and get up-to-date info. Here is what they say:

“The European Union, and all of its member states, are planning for a safe re-opening of Europe. While protecting the public health remains our priority, we want everyone to enjoy their holidays, to reunite with family and friends, and to be able to travel for any purpose. This interactive tool provides you with the information that you need to confidently plan your European travel and holidays while staying healthy and safe. The information is frequently updated and available in 24 languages for your convenience.”

*This information is taken from the official website of the European Union.

We will keep you updated. Feel free to contact us at any point.

Below you can find the answers to some of the frequently asked questions and answers regarding the travel alert: COVID-19 and the conditions of entry into the Republic of Croatia.
If you cannot find the answer to your question, please contact follow the link.

Safety First Raftrek travel-Blog | Travel alert: COVID-19

Frequently asked questions

Are all citizens permitted to enter? Yes (conditional)
  • All EU/EEA nationals and individuals holding permanent residence or long-term visas in the EU/EEA countries can enter Croatia freely, without restrictions. All other foreign nationals, including U.S. citizens, may enter Croatia for business, tourism, education, or other pressing personal reasons if they provide the relevant proof and meet the requirements set forth by the Government of Croatia. Please visit this Croatian Ministry of Interior webpage for more detailed information and instructions to follow.
  • Passengers in transit may travel through Croatia provided that they can enter or transit through the neighboring country. Individuals in transit have 12 hours to exit the country, and they should use the quickest route without undue delay, using the highway where possible.


Is public transportation operating? Yes

Wearing protective masks is mandatory throughout the country in public transportation. 

What do I need to do for entering the Republic of Croatia?

Visitors can now enter Croatia.
Just fill in an online form

Cancellation charges per person (percentage of total arrangement price) as of 15th June, 2020

For our Multiday trips

  • 30 or more days prior to arrival: 0%
  • 29-22 days prior to arrival: 25%
  • 21-15 days prior to arrival: 40%
  • 14-8   days prior to arrival: 80%
  • 7-0   days prior to arrival or no show: 90%
    Failing to make appearance and travel without prior cancellation shall entitle the Agency to withhold 100% of the payment made regardless of the reason or reasons for the cancellation.

For our One day trips

  • 8 or more days prior to arrival: 0%
  • 2-7 days prior to arrival: 50%
  • 1 day prior to arrival or no show: 100%
    Failing to make appearance and travel without prior cancellation shall entitle the Agency to withhold 100% of the payment made regardless of the reason for cancellation.

You are free to read more on our *TEMPORARY CHANGES in our Terms & Conditions.

What are the procedures regarding the current situation?

Raftrek COVID-19 Procedures & Recommendations for all

  • Face mask is a must in enclosed environments (in vans, common rooms where social distancing is not possible). However, during the activities we don’t advise masks.
  • WE ADVISE to bring own protective mask! However, if you fail to bring your own Raftrek will provide it for an additional fee.
  • Surfaces that guests, guides and drivers come into contact with often (surfaces in the van, seats, headrests, armrests, belts, door handles, desks, toilets and other facilities) must be cleaned with appropriate disinfectant solution several times a day (max 2 hour interval, or between transfers).
  • After every use the equipment is cleaned with appropriate disinfectant solution

Face mask is a must in enclosed environments | Raftrek travel

COVID-19 Procedures for Guides or Drivers

  • A guide must wear a protective mask while meeting guests in enclosed environments.
  • A guide must encourage social distancing at all times during the tour of min. 2 m between individual guest groups.
  • If a guest is shows symptoms of COVID-19 such as: coughing, throat soreness, high temperature, pain in joints, etc., the guide is obligated to act upon according to the appropriate protocol.


  • Vehicles be provided with a sanitizer with 70% or more alcohol consistency.
  • Vehicles must be provided with a closed container for used napkins, masks, and other hygiene product disposal.
  • A single vehicle can hold up to 4 passengers / guests. However, families or groups that travel together will be in the same vehicle. * Exception: Children, up to age 12, can be seated in a vehicle closer than required distance.
  • Regularly ventilate the Passengers cabin
  • The driver must make enough stops (every 2 hours) during the transfer to ventilate the vehicle.
  • Don’t use the AC.

Seating in a van, individual guests | COVID -19 Procedures | Raftrek Travel