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Travel Alert: Covid-19

for guests on scheduled departures in 2020

TRAVEL ALERT: COVID-19

PLEASE NOTE This Travel alert: Covid-19 is for guests on scheduled departures in 2020. Don’t cancel, postpone your travel.

We all find ourselves in a difficult situation these days. Let’s all be disciplined and listen to the experts to get rid of the virus and get on with our normal lives as soon as possible. Now we all need the strength and patience to overcome this situation. Take care of yourself and others, stay healthy. We hope you and your loved ones are well.

Despite the emergency, we are still available via email and phone for all information.

Here are some new airline updates towards Croatia.

CROATIA AIRLINES
Information on the Flight Schedules can be found following this link https://www.croatiaairlines.com/hr/Vazna-obavijest

Please check all the information on the websites of the listed airlines due to the constant changes caused by the change in demand. Please also follow the IATA website for information, and you can also follow information and news from airlines and airports in Croatia on the portal: https://www.croatianaviation.com/.

Recommendations and instructions

Recommendations and instructions of the Croatian Institute of Public Health for Croatian and foreign nationals who are crossing the state border and entering the Republic of Croatia.

We invite you to use this tool that provides updates and information on the RE-OPENING of the EU. You can follow the link and choose the country you are planning on traveling to and get up-to-date info. Here is what they say:

“The European Union, and all of its member states, are planning for a safe re-opening of Europe. While protecting the public health remains our priority, we want everyone to enjoy their holidays, to reunite with family and friends, and to be able to travel for any purpose. This interactive tool provides you with the information that you need to confidently plan your European travel and holidays while staying healthy and safe. The information is frequently updated and available in 24 languages for your convenience.”

*This information is taken from the official website of the European Union.

Raftrek Terms & Conditions As of June 15, 2020.

Regarding your bookings for 2020, we try to make it easy
Therefore we give you further options:

  • “Credit on file”: For added flexibility, you can rebook the 2020 booking over to a later date in 2020, or an alternative date in 2021 or 2022. With no admin fees, it’s up to you!
  • We allow a 10% deposit at this point. The rest will be charged 15 days before the trip.
  • In case the customer can prove flight cancellation we will only keep the amount of the bank transaction fees.

Cancellation charges per person (percentage of total arrangement price)  as of 15th June 2020 will apply as before.

For our Multiday trips

  • 30 or more days prior to arrival: 0%
  • 29-22 days prior to arrival: 25%
  • 21-15 days prior to arrival: 40%
  • 14-8   days prior to arrival: 80%
  • 7-0   days prior to arrival or no show: 90%
    Failing to make appearance and travel without prior cancellation shall entitle the Agency to withhold 100% of the payment made regardless of the reason or reasons for the cancellation.

For our One day trips

  • 8 or more days prior to arrival: 0%
  • 2-7 days prior to arrival: 50%
  • 1 day prior to arrival or no show: 100%
    Failing to make appearance and travel without prior cancellation shall entitle the Agency to withhold 100% of the payment made regardless of the reason for cancellation.

You are free to read more on our *TEMPORARY CHANGES in our Terms & Conditions.

We will keep you updated. Feel free to contact us at any point.

Below you can find the answers to some of the frequently asked questions and answers regarding the travel alert: COVID-19 and the conditions of entry into the Republic of Croatia.
If you cannot find the answer to your question, please contact follow the link.

Safety First Raftrek travel-Blog | Travel alert: COVID-19

Frequently asked questions

Do I have to self-isolate after entering the Republic of Croatia?

No. The measure of self-isolation is no longer imposed on all passengers on border crossing points when entering the Republic of Croatia. However, when entering the Republic of Croatia, border police officers will provide you with a leaflet containing instructions and recommendations issued by the Croatian Institute of Public Health which you have to comply with in the following 14 days.

What do I need to do for entering the Republic of Croatia?

Visitors can now enter Croatia.
Just fill in an online form http://entercroatia.mup.hr

I am a citizen of a Member State of the EU/EEA and I have booked tourist accommodation in the Republic of Croatia. What documents do I need to have to enter Croatia?

It is necessary to present the confirmation of accommodation booking in an accommodation establishment.

The confirmation of accommodation booking in an accommodation establishment includes:

  • Confirmation of accommodation booking of all accommodation service providers / all types of accommodation
  • Camp lease contract
  • Permanent berth contract in a nautical tourism port
  • Confirmation of berth reservation in a nautical tourism port
  • Travel agency voucher etc.
Cancellation charges per person (percentage of total arrangement price) as of 15th June, 2020

For our Multiday trips

  • 30 or more days prior to arrival: 0%
  • 29-22 days prior to arrival: 25%
  • 21-15 days prior to arrival: 40%
  • 14-8   days prior to arrival: 80%
  • 7-0   days prior to arrival or no show: 90%
    Failing to make appearance and travel without prior cancellation shall entitle the Agency to withhold 100% of the payment made regardless of the reason or reasons for the cancellation.

For our One day trips

  • 8 or more days prior to arrival: 0%
  • 2-7 days prior to arrival: 50%
  • 1 day prior to arrival or no show: 100%
    Failing to make appearance and travel without prior cancellation shall entitle the Agency to withhold 100% of the payment made regardless of the reason for cancellation.
What are the procedures regarding the current situation?

Raftrek COVID-19 Procedures & Recommendations for all

  • Face mask is a must in enclosed environments (in vans, common rooms where social distancing is not possible). However, during the activities we don’t advise masks.
  • WE ADVISE to bring own protective mask! However, if you fail to bring your own Raftrek will provide it for an additional fee.
  • Surfaces that guests, guides and drivers come into contact with often (surfaces in the van, seats, headrests, armrests, belts, door handles, desks, toilets and other facilities) must be cleaned with appropriate disinfectant solution several times a day (max 2 hour interval, or between transfers).
  • After every use the equipment is cleaned with appropriate disinfectant solution

Face mask is a must in enclosed environments | Raftrek travel

COVID-19 Procedures for Guides or Drivers

  • A guide must wear a protective mask while meeting guests in enclosed environments.
  • A guide must encourage social distancing at all times during the tour of min. 2 m between individual guest groups.
  • If a guest is shows symptoms of COVID-19 such as: coughing, throat soreness, high temperature, pain in joints, etc., the guide is obligated to act upon according to the appropriate protocol.

Drivers

  • Vehicles be provided with a sanitizer with 70% or more alcohol consistency.
  • Vehicles must be provided with a closed container for used napkins, masks, and other hygiene product disposal.
  • A single vehicle can hold up to 4 passengers / guests. However, families or groups that travel together will be in the same vehicle. * Exception: Children, up to age 12, can be seated in a vehicle closer than required distance.
  • Regularly ventilate the Passengers cabin
  • The driver must make enough stops (every 2 hours) during the transfer to ventilate the vehicle.
  • Don’t use the AC.

Seating in a van, individual guests | COVID -19 Procedures | Raftrek Travel