Raftrek Travel, Travel Agency ltd.
Dolac 19, 49 000 Krapina, Hrvatska.
Company Director & Owner: Davor Kos.
ID Kod: HR-AB-01-080751332
T: 00385 1 6521 666
F: 00385 1 6523 109
Working hours: Mon – Fri / 09:00am – 05:00pm
Registered at the Commercial Court in Zagreb, 20.01.2011.,
Privredna banka Zagreb d.d.,
Radnička cesta 50, Zagreb, Hrvatska.
Base capital 250.000,00 Kn fully paid
Complaints and refund claims
Please contact your tour leader/guide or representative immediately if the tour services are incomplete or executed below standard. In order to find a satisfactory change. We will considered the refund claims as invalid unless the Agency was notified on time. Please send all refund claims to the Agency in written. Within 7 days of the completion of the trip.
The Client is entitled to compensation in the amount of real value of services that have not been provided. All and any possible disputes shall be settled at a Zagreb based court.
PLEASE DOUBLE CHECK:
- Have valid travel documentation
- Respect all customs and foreign exchange regulations of the destination country
- Advise the Agency of any form of disability or impairment
- Provide the document which confirm payment of service (voucher, bank receipt or other received by e-mail)
- Inquire whether you require a visa for Croatia, as well as neighboring countries if travelling through them
You have the right to judicial arbitration. The Client and the Agency will aim to settle possible law suits. Agreement not reached, become subject of the Zagreb Court jurisdiction. Under the authority of the laws of the Republic of Croatia.
Read more in our Terms & Conditions