LEGAL DATA

Raftrek Travel, Travel Agency Ltd.
Head Office: Vrbani 17, 10 000 Zagreb, Croatia
Branch Office: Ul. Mirka Viriusa 14, 10 000 Zagreb, Croatia

Company Director & Owner: Davor Kos
Executive Manager: Edis Mujić

E: info(at)raftrek.com

M: 00385 91 313 0010
T: 00385 1 6521 666

Working hours: Mon – Fri  / 09:00 am – 05:00 pm
Weekends (Sat-Sun) & Bank holidays: Closed

BUSINESS ACCOUNT

Registered at the Commercial Court in Zagreb, 20.01.2011.,
Tt-10/24562-2,

ID Kod: HR-AB-01-080751332
MBS: 080751332,
OIB: 43344232547

Privredna banka Zagreb d.d.
Radnička cesta 50, Zagreb, Croatia
Account no: 2340009-1110461708
IBAN: HR8923400091110461708
Base capital 33.170,00 € fully paid

Complaints and refund claims

In case you have a complaint, and refund claims, please contact your tour leader/guide or representative immediately. And if the tour services are incomplete or executed below standard, also do let us know as soon as possible in order to find a satisfactory change. We will consider refund claims as invalid unless the Agency was notified on time.

Please send all refund claims to the Agency in writing, within 7 days of the completion of the trip. The Client is entitled to compensation in the amount of real value of services that have not been provided. Any possible disputes shall be settled at a Zagreb-based court.

According to Article 10, Paragraphs 1 and 2 of the Croatian Law on Consumer Protection (Narodne novine Official Gazette no. 19/22, 59/23 valid from 25.06.2023.) and Article 6, Paragraph 3 Croatian Law of the Act on the Providing Services in Tourism (Narodne novine Official Gazette no. 130/17, 25/19, 98/19, 42/20, 70/21 valid from 26.06.2021.) the client can submit all complaints regarding the quality of services to the address:

RAFTREK TRAVEL d.o.o., tourist agency

Vrbani 17, 10 000 Zagreb, Croatia

or

to the e-mail: info@raftrek.com

The client will receive a response to the complaint in writing within 15 days of receipt of the complaint. We urge our clients to send their full name and surname, the exact address (street name, house number, postal code, city/town, province/region, country) or your e-mail address for the response, as well as as much detail about the tour/trip and circumstances of their complaint and the services provided as you can.

Raftrek Travel Legal Data

 

PLEASE DOUBLE CHECK:

  • if your travel documentation is valid
  • respect all customs and foreign exchange regulations of the destination country
  • advise the Agency of any form of disability or impairment, as well as any dietary needs or medication you might take
  • provide the document which confirms payment of service (voucher, bank receipt, or other received by e-mail)
  • inquire whether you require a visa for Croatia, as well as neighboring countries if traveling through them

Court jurisdiction

The client has the right to judicial arbitration. The Client and the Agency will aim to settle possible lawsuits. If an agreement is not reached, it becomes subject to the Zagreb Court’s jurisdiction, under the authority of the laws of the Republic of Croatia.

Read more in our Terms & Conditions

Competent authority responsible for the official supervision of the travel agency’s activities related to the publication and provision of tourism services:
State Inspectorate – Tourism Inspection
Šubićeva 29, 10000 Zagreb, Croatia
Email: turisticka.inspekcija@dirh.hr