Raftrek Travel, Travel Agency Ltd.
Head Office: Dolac 19, 49 000 Krapina, Croatia
Branch Office: Ožujska 5, 10 000 Zagreb, Croatia

Company Director & Owner: Davor Kos
Executive Manager: Edis Mujić

E: info(at)

M: 00385 91 313 0010
T: 00385 1 6521 666

Working hours: Mon – Fri  / 09:00 am – 05:00 pm
Weekends (Sat-Sun) & Bank holidays: Closed


Registered at the Commercial Court in Zagreb, 20.01.2011.,

ID Kod: HR-AB-01-080751332
MBS: 080751332,
OIB: 43344232547

Privredna banka Zagreb d.d.
Radnička cesta 50, Zagreb, Croatia
Account no: 2340009-1110461708
IBAN: HR8923400091110461708
Base capital 33.180,70 € fully paid

Complaints and refund claims

In case you have a complaint, and refund claims, please contact your tour leader/guide or representative immediately. And if the tour services are incomplete or executed below standard, also do let us know as soon as possible in order to find a satisfactory change. We will consider refund claims as invalid unless the Agency was notified on time.

Please send all refund claims to the Agency in writing, within 7 days of the completion of the trip. The Client is entitled to compensation in the amount of real value of services that have not been provided. Any possible disputes shall be settled at a Zagreb-based court.

Raftrek Travel Legal Data



  • if your travel documentation is valid
  • respect all customs and foreign exchange regulations of the destination country
  • advise the Agency of any form of disability or impairment, as well as any dietary needs or medication you might take
  • provide the document which confirms payment of service (voucher, bank receipt, or other received by e-mail)
  • inquire whether you require a visa for Croatia, as well as neighboring countries if traveling through them

Court jurisdiction

The client has the right to judicial arbitration. The Client and the Agency will aim to settle possible lawsuits. If an agreement is not reached, it becomes subject to the Zagreb Court’s jurisdiction, under the authority of the laws of the Republic of Croatia.

Read more in our Terms & Conditions