What personal information do we collect from the people that visit our blog, website or app?
When you send us an inquiry, you are asked to enter your name, email address, and phone number to help you with your experience. Once you book a trip with us. We may ask you to fill in a form including other details. In order for us to prepare for your arrival and your trip with us.
When do we collect information?
We collect information from you when you subscribe to a newsletter. Or fill out a form, and enter information on our site.
How do we use your information?
We may use the information we collect from you when you send an inquiry, and sign up for our newsletter. Also if you respond to a survey or marketing communication. Either surf the website or use certain other site features in the following ways:
- To quickly process your transactions.
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards. Therefore, we only provide articles and information. You will never be asked for credit card numbers directly, but only via our booking system. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons. Those who have special access rights to such systems. They are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
- Understand and save user’s preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions
We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
Turning cookies off, some features will be disabled. It won’t affect the user’s experience that makes the site experience more efficient. But may not function properly. However, you will still be able to place orders.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
What Are Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore we recommend that you do not disable cookies.
The Cookies We Set
This site offers a newsletter or email subscription services and cookies may be used to remember if you are already registered. And whether to show certain notifications which might only be valid to subscribe/unsubscribe users. This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.
These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you. Therefore ensuring we understand which optimizations our users appreciate the most. As we sell services it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track.
This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
Hopefully, that has clarified things for you. However, if you are still looking for more information then you can contact us through one of our preferred contact methods.
Raftrek Travel d.o.o.
Bencekovićeva 19, 10 000 Zagreb, Croatia
Whatsapp: +385 91 3130 010
Working hours: Mon-Fri: 09:00 – 17:00