Privacy & Cookie policy

Raftrek Adventure Travel / Privacy & Cookie policy

Raftrek Adventure Travel Privacy & Cookie Policy

This Raftrek Adventure Travel Privacy & Cookie Policy sets out the basis. How we proceed with all personal data collected from you, or that you provide to us. Together with our terms and conditions of use and any other documents referred to it. Please read the following carefully to understand our views and practices regarding your personal data. And how we will treat it. The US privacy law describes the ‘Personally Identifiable Information’ as a piece of information that can be used. Whether on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read Raftrek Adventure Travel Privacy & Cookie Policy carefully to get a clear understanding. Of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When you send us an inquiry, you are asked to enter your name, email address, and phone number to help you with your experience. Once you book a trip with us. We may ask you to fill in a form including other details. In order for us to prepare for your arrival and your trip with us.

When do we collect information?

We collect information from you when you subscribe to a newsletter. Or fill out a form, and enter information on our site.

How do we use your information?

We may use the information we collect from you when you send an inquiry, and sign up for our newsletter. Also if you respond to a survey or marketing communication. Either surf the website or use certain other site features in the following ways:

  • To quickly process your transactions.
  • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards. Therefore, we only provide articles and information. You will never be asked for credit card numbers directly, but only via our booking system. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons. Those who have special access rights to such systems. They are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive. Through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser. Therefore capturing and remembering certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity. Which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction. So that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions

We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

Turning cookies off, some features will be disabled. It won’t affect the user’s experience that makes the site experience more efficient. But may not function properly. However, you will still be able to place orders.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies. Those are tiny files that download to your computer, to improve your experience. This following text gives you the idea of what information they gather, how we use it and why we sometimes need to store these cookies. However, this may downgrade or ‘break’ certain elements of the site’s functionality. For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore we recommend that you do not disable cookies.

The Cookies We Set

This site offers a newsletter or email subscription services and cookies may be used to remember if you are already registered. And whether to show certain notifications which might only be valid to subscribe/unsubscribe users. This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.

Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web. It helps us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit. So we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you. Therefore ensuring we understand which optimizations our users appreciate the most. As we sell services it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track.

This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

More Information

Hopefully, that has clarified things for you. However, if you are still looking for more information then you can contact us through one of our preferred contact methods.

Contact Us

If there are any questions regarding our Raftrek Adventure Travel Privacy & Cookie Policy, you may contact us using the information below.

Raftrek Travel d.o.o.
Bencekovićeva 19, 10 000 Zagreb, Croatia
Whatsapp: +385 91 3130 010
Email: info(at)
Working hours: Mon-Fri: 09:00 – 17:00